Warranty & RMA

General Warranty

The products purchased directly from P2 Plus are provided the limited warranty. The warranty is limited to ordinary defects and covers standard repairs and product exchange. The warranty period starting from the invoice date.

Warranty Procedure

Contact P2 Plus to request for RMA request from. Email the RMA request form to P2 Plus and return the RMA units. When RMA Department provides the RMA number, the RMA units then is authorized to be return to P2 Plus. RMA Department then will thoroughly inspect, diagnose, repair and clean the RMA units.

Warranty Exceptions

– Product(s) that complies with its original product/spec approval sheet, but customer later decides to change hardware/software/firmware configuration(s) or decides to change or upgrade the product for whatever reason that are not covered under this Limited Warranty.
– Damages resulted from accidental incidents such as fire, flood, mudslide, weather and other consequence of the natural disaster.
– Unexpected inrush current and voltage occurrences.
– Improper product usage, maintenance, and assemble/dissemble methods.
– Etc.

RMA Service Procedure

It is very important that the below RMA procedure is followed thoroughly and carefully when requesting a RMA services:

Step 1. Request 
Customer fills out a RMA request form. All information such as contact information, model number, serial number and detail failure description for each item. Email RMA request form to RMA Department.
P2 Plus would be unable to process RMA requests if the information provided is not complete, or if the RMA request form is not used.

Step 2. Inspection
After receiving the RMA request form, P2 Plus will check and determine the warranty status of each item. The RMA request form is then replied to customer for confirmation.

Step 3. Confirmation
Confirmation Customer shall then decide which items to be repaired. Customer must sign back the RMA request form to complete the RMA request process. An RMA number is valid for thirty (30) calendar days after its issuance by P2 Plus.Customer must return the products described in the RMA within thirty (30) days or a new RMA number will be required.

Step 4. Repair
RMA processing cycle. This is the duration time for P2 Plus to complete the RMA repair service. In general, cycle time is 20 working days (excluding weekend and holiday) starting from the date when RMA returned items arrives at P2 Plus RMA department. The cycle time is based on the RMA return quantity received at P2 Plus RMA Department.

Step 5. Closure
After the RMA units is repaired and send back to customer’s place, this RMA case is closed. Inspection and return shipping fee will be charged at the customer’s own expense when the following causes of RMA return damages are present: Customer Induced Damage ( CID ) and No Problem Found ( NPF )